We partnered with Sky Brick, a dynamic multi-product e-commerce brand selling apparel and lifestyle goods, to become their integrated operations partner. We took full control of their end-to-end process from managing logistics and fulfillment to handling digital ads, day-to-day store operations, and customer service. This comprehensive support streamlined their entire business, driving significant sales growth and operational efficiency.
Sky Brick managed multiple product lines across several online stores but struggled with fragmented operations. The founders were overwhelmed by juggling supplier coordination, logistics, ad campaigns, and customer inquiries. This led to shipping delays, inconsistent marketing, and a subpar customer experience, capping their growth potential. Our approach was to become their central operations hub, integrating and professionalizing every non-core function to unlock scale.
Our partnership with Sky Brick is built on a full-cycle operational methodology. We don’t just assist; we own and optimize the entire backend to fuel their front-end sales. Our engagement followed this structured process:
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We implemented a fully managed, end-to-end e-commerce operations system. The impact was transformative across the business: Order fulfillment efficiency improved by 40%, with consistent next-day dispatch. The founders regained over 30 hours per week, allowing them to focus on product development and strategic partnerships, which led to a notable increase in overall sales.
